Recently, you expanded to Greece with a physical presence. What are you aiming to achieve with this expansion? 
Our physical presence in Greece, with a dynamic team on the ground, is a strategic move that allows us to establish ourselves in larger markets and offer more specialised services, both to the Greek market and the rest of Europe. We want to be even closer to our customers and partners, better understanding their needs and providing solutions that meet both local and international demands. At the same time, this expansion marks a significant milestone for our group, as we move forward with new licenses and services, further strengthening our presence in the financial and fintech sectors. 

What new initiatives is ECOMMBX introducing for European citizens? 

ECOMMBX is now expanding to private individuals, offering innovative solutions that allow them to make electronic payments easily, quickly, and with absolute security. We firmly believe that free access to electronic payments is a right for every European citizen, which is why we are developing services that enhance financial freedom and simplify their daily lives. At ECOMMBX, innovation is part of our everyday life, which is why we offer free accounts for European citizens, free card issuance, and free transactions within the European Union. This way, our users can carry out their transactions quickly, easily, and without hidden fees. At the same time, we invest in technologies that provide transparency, speed, and a seamless user experience, aiming to make transactions more accessible for everyone. 

What are the main benefits that ECOMMBX offers to its customers? 
Our customers benefit from personalised and flexible solutions tailored to their real needs. We offer fast transactions and a user-friendly digital platform, which also includes the ECOMMVERSE app. ECOMMVERSE is not just an app, it is a holistic platform that integrates all our services, giving users full control over their transactions and finances through a single, intuitive, and innovative experience. Our motto is: “A Platform to Rule Them All,” because our goal is to provide a comprehensive solution that meets every need in the field of digital payments. At the same time, we offer VIP customer service, where each customer has their own personal account manager for immediate and tailored support. The advanced compliance and security solutions we have developed provide absolute confidence in transactions, whether for businesses or individuals. 

What would you say are the main challenges the fintech sector faces in the Cypriot market? How do you address these challenges? 
The Cypriot fintech market is growing rapidly; however, it faces challenges such as the need for continuous innovation and the trust of local authorities, who remain hesitant to support companies that fall under the financial fintech sector, even when they are Cypriot and 100% successful. At the same time, we are striving to gain consumer trust in new digital solutions. At ECOMMBX, we address these challenges by investing in technology and aligning with international standards. Additionally, we place strong emphasis on transparency and educating our customers, so they feel safe and confident using our services. 

How does ECOMMBX differentiate itself from the competition? 
ECOMMBX is built on innovation, reliability, and a customer-centric approach. Our goal is to make payment management easier, faster, and more flexible. Our differentiation lies in the combination of cutting-edge technology, personalised solutions, and high-level service. We don’t operate as a typical fintech company, but as a trusted partner who understands its customers’ needs and adapts its services accordingly. Security, innovation, and our commitment to delivering a top-tier customer experience are the elements that make us truly unique in the market… 

How do you incorporate new technologies and digital solutions into your services? 
At ECOMMBX, technology is at the core of our services. We integrate advanced technologies for risk identification and assessment, both during the customer onboarding process through digital know-your-customer verification procedures and in transaction analysis to detect potentially unusual patterns. Additionally, we leverage cutting-edge cloud platforms to ensure the secure and uninterrupted operation of our services. At the same time, we offer an in-house onboarding solution that delivers a fast and seamless registration process, free from unnecessary bureaucracy and paperwork, and always fully aligned with regulatory requirements. Our goal is to provide our customers with a 100% digital experience, where access to our services is immediate, secure, and simple.