Report a Complaint
At ECOMMBX Limited, we are committed to effective and efficient client complaint management and strive to manage all complaints in a responsible, transparent, timely and fair manner. If for any reason you are not fully satisfied with any aspect of our services, please do not hesitate to inform us without delay. A complaint can be made through any means; either oral, written through mail or letters arriving at the premises of the Company or through the website. We recommend that you contact your Relationship Manager prior submitting a complaint to resolve the issue directly. If this is not feasible you can submit a complaint by either completing the online form below or by:
Email at: complaints@ecommbx.com
Phone at: +357 22270349
In writing at: 27 Pindarou Str., Alpha Business Center, Ground Floor, Block B, 1060 Nicosia, Cyprus.
The relevant department will record and investigate your request and depending on the complexity of your complaint, we will respond in writing making every effort to obtain a definitive answer. The Company makes every effort to assess and resolve client complaints at the point of receipt, where possible. For simple complaints, we aim to make the response instant. For any other complaints requiring some inquiry or further investigation, we will respond to you within fifteen (15) days from receiving your complaint. If this is not possible, we will notify you of the reasons for the delay, and in any event, you will receive a definitive response within thirty- five (35) working days of the filing of your complaint.
In case you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman of the Republic of Cyprus, in accordance with the Law on the establishment and operation of the Financial Ombudsman on alternative resolution for disputes of financial nature of 2010(84(1)/2010) or any other accredited Alternative Dispute Resolution Body within four (4) months.
1. The Financial Ombudsman of the Republic of Cyprus
Address: Kypranoros 15, 1061, Nicosia, Cyprus
Postal address: 25735, 11311 Nicosia, Cyprus
Phone: +357 22848900
Website: www.financialombudsman.gov.cy
Complaints: complaints@financialombudsman.gov.cy
Information: enquiries@financialombudsman.gov.cy
