ECOMMBX LTD (referred to as ‘we’, ‘us’, ‘our’ or ‘the Company’) provides products and services related to electronic money and payment services. We understand that You are aware of and care about Your privacy, and we take that seriously and are committed to protecting Your privacy and handling Your personal data in a transparent manner in compliance with the requirements of the General Data Protection Regulation (EU) 2016/679, the Law providing for the Protection of Natural Persons with regard to the Processing of Personal Data and for the Free Movement of such Data of 2018 (Law 125(I)/2018) as amended and/or replaced from time to time, and any other applicable legislation. This Privacy Statement describes the policies and practices regarding our collection and use of Your personal data, and sets forth Your privacy rights.
ECOMMBX LTD is an Electronic Money Institution incorporated in 2016 in the Republic of Cyprus under the registration number HE354749. We are fully authorised and licensed by the Central Bank of Cyprus with license No. 18.104.22.168/2018 to provide e-money and payment services within the framework of the relevant Law.
When we process Your personal data, such data is:
(i) Processed lawfully, fairly and in a transparent manner with respect to the data subject (‘lawfulness, fairness and transparency’); This means that we provide information to You regarding the processing of Your personal data (transparency), that this processing matches the description given to You (fairness), and that it is based on at least one of the lawful foundations set out in the GDPR (lawfulness).
(ii) Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; (‘purpose limitation’); This means that we specify exactly what Your personal data is collected for, the purpose of its use, and that we will limit the processing of personal data to only what is necessary to meet the relevant purpose.
(iii) Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’); This means that we do not process any personal data beyond what is required.
(iv) Accurate and, where necessary, kept up to date. Every reasonable step is taken to ensure that personal data that are inaccurate with regard to the purposes for which they are processed are erased or rectified without delay (‘accuracy’); This means that processes are in place to identify and address out-of-date, incorrect or unnecessary personal data.
(v) Kept in a form which permits identification of data subjects only for the period necessary for the purposes for which their personal data are processed (‘storage limitation’); This means that we store personal data only for the maximum required period, after which they are deleted in such a way that limits or prevents identification of the data subject.
(vi) Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).
We collect and process different types of personal data provided by You, or Your representatives in the context of delivering our products and services. We may also collect and process personal data, which we have lawfully obtained from other entities within our group, public authorities, Business Associates, or publicly available sources (such as online registers, websites, security searches and social media).
We collect information You provide when You:
Such personal data may include, amongst others:
If You provide us with personal data that belong to other people (such as Your representative, secretary, employee etc), or You ask us to share their personal data with third parties, You confirm that You have brought this Privacy Statement to their attention beforehand.
Whenever You use our website, Internet Banking or App, we collect the following information:
We do not provide any services to minors. However, certain transactions may be related to such persons. We may collect personal data in relation to minors who are under the age of fourteen (14) only if we have obtained the explicit consent from their parents or legal guardians or as otherwise permitted by law.
We may process Your personal data for the following purposes:
Your personal data is used only for the purpose for which we collected it, unless there are reasonable grounds for using them for any other reason which is compatible with the original purpose. We process Your personal data for the purposes mentioned above on the following basis:
(i) Processing is necessary for compliance with a legal obligation: We are required by law to carry out various activities for the prevention of fraud and money laundering.
(ii) Processing is necessary for entering in or performance of contractual obligations: We process Your personal data in order to carry out our contractual obligations towards You as our Customer or Payer.
(iii) Processing is necessary for the purposes of the legitimate interests pursued by us: We process personal data based on our various legitimate interests, such as preventing crimes, fraud and money laundering activities, actions to manage our business and further develop our services, direct marketing, risk management, initiating legal claims and preparing a defence in the event of litigation, disclosing information to other data recipients such as our service providers, auditors and technology providers, and/or to monitor and improve our relationship with You and/or to keep our internal records and/or to monitor communication to/from You using our systems and/or to protect the integrity of our IT systems.
(iv) Processing is based on Your consent: Insofar as You have granted us specific consent for processing, the lawfulness of processing is based on Your consent.
We will retain Your personal data for a period necessary to fulfil the purposes listed above unless a longer retention period is required or permitted by the applicable law. Please be aware that we may be required to retain Your personal data for various legal or regulatory reasons, for example, to ensure that transactions are appropriately processed, settled, refunded or charged-back, as well as to investigate any potential fraud and to comply with anti-money laundering and counter-terrorism financing laws and other legal requirements. This means that in the event that You, in the capacity of a Payer or a Customer, cease to make use of our services, we will still retain certain personal data in order to carry out our legal obligations.
When we provide our products and services to You, and where national laws allow it, we will assume You want us to contact You by push notification, email, text message or post with information about our products, services and offers. Where national laws require us to get Your consent to send marketing messages, we will do so in advance.
Where the applicable law permits us to do so, we might use Your personal data to personalise marketing messages about our products and services so they are more relevant to You, including analysing Your transactions and how You use our services.
You have the right to object to profiling for direct marketing purposes. You can also adjust Your preferences through Your account. In such cases, You may still receive generic information about our products and services in our App.
Your data may be transferred to countries outside the European Economic Area to a recipient (i) who is in a country which provides an adequate level of protection for personal data or (ii) with appropriate safeguards pursuant to the provisions of applicable data protection laws (e.g. under an agreement in the form of standard data protection clauses adopted by the European Commission). In some (occasional) circumstances we may carry out such transfers where (a) we have obtained the explicit consent from the relevant data subject in respect of the proposed transfer, provided that the data subject has been informed of the possible risks of such transfer due to the absence of an adequacy decision and appropriate safeguards; (b) the transfer is necessary for the performance of a contract between the data subject and us, or (c) the transfer is necessary for the performance of a contract concluded in the interest of the data subject between us and another person or (d) the transfer is necessary for the establishment exercise or defence of legal claims.
We do not take decisions solely on the basis of automated processing. However, some of Your personal data may be processed by automatic means in order to evaluate certain personal aspects, in the following cases:
You have certain rights in respect of the way we treat Your personal data:
(i) Right to access. You You have the right to request a copy of the information that we hold about You.
You have the right to confirmation as to whether we process Your personal data and, where we do, access to the personal data, together with certain additional information. Such additional information includes inter-alia, details of the purposes of the processing, the categories of personal data concerned, and the categories of recipients of the personal data. The right to obtain a copy of Your data shall not adversely affect the rights and freedoms of others.
(ii) Right to rectification. You have the right to request rectification of inaccurate or incomplete personal data concerning You. You have the right to have any inaccurate personal data about You rectified and, taking into account the purposes of the processing, to have any incomplete personal data about You completed.
(iii) Right to erasure (‘’right to be forgotten’’): You have the right to request erasure of personal data, where one of the following grounds applies:
The above shall not apply where processing is necessary (i) for exercising the right of freedom of expression and information; (ii) for compliance with a legal obligation which requires processing by a law to which we are subject; and (iii) for reasons of public interest; or for the establishment, exercise, or defence of legal claims.
(iv) Right to restriction of processing. You have the right to obtain restriction of processing where one of the following applies:
Where processing has been restricted on the basis of the above, we will continue to store Your personal data. However, we will only otherwise process it (i) with Your consent; (ii) for the establishment, exercise, or defence of legal claims; (iii) for the protection of the rights of another natural or legal person; or (iv) for reasons of important public interest.
(v) Right to portability. You have the right to receive the personal data that You have provided us in a structured, commonly used, and machine-readable format, and You have the right to transmit this data to another organisation and/or request that we do it for You, provided that:
(vi) Right to object. You have the right to object to the processing of Your personal data, at any time and for reasons related to Your particular situation, where the legal basis on which the processing activity is based is our legitimate interests. Should You exercise this right, we will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override Your interests, rights, and freedoms, or for the establishment, exercise, or defence of legal claims. Where You have objected to processing for direct marketing purposes, we shall no longer process Your personal data for such purposes.
(vii) Right to withdraw consent. Where the processing is based on Your written consent, You have the right to withdraw consent at any time.
To the extent that the legal basis for our processing of Your personal data is consent (as and where applicable), You have the right to withdraw that consent at any time. Such withdrawal will not affect the lawfulness of processing before the withdrawal.
(viii) Right to lodge a complaint. Youcan contact us for any matters related to Your personal data as detailed above. In case You are not satisfied or still have concerns, You may file a complaint with the Office of the Commissioner for Personal Data Protection. To find out how to submit a complaint, visit their website:
All information provided by You to us is stored securely, and we use appropriate organisational, technical, and administrative measures to protect Your personal data. Once Your information is received, we use strict procedures and security features to prevent any unauthorised access. However, please note that neither the transmission of information via the internet nor its storage is completely secure, and no information system is guaranteed to be entirely secure. If You have any reason to believe that Your interaction with us is no longer secure, please contact us immediately.
We may update this Privacy Statement from time to time by publishing a new version on our website. You should check this page occasionally to ensure You are happy with any changes. If the changes are substantial, we may notify You of changes by email.
Further information and/or queries and/or requests regarding the processing of Your personal data and any of Your rights with respect to Your personal data can be requested by contacting us in writing as follows:
By email: email@example.com
By phone: +357 22270349
By post: 27 Pindarou Street, Alpha Business Centre, Ground Floor, Block B, 1060, Nicosia, Cyprus
For security reasons, we may ask You for proof of identity. If a third party exercises one of these right on Your behalf, we may need to ask for proof that they have been authorised to act on Your behalf.