FAQs Security and fraud

What is phishing?
Phishing is an online scam where criminals deceive you to obtain your account details by sending fake messages. They can impose to be a Courier, Energy Provider, Government Entities or ECOMMBX employee to trick you into revealing your password, PIN, card number, etc. Fraudsters may ask you to click a link, fill out a form, or open an attachment containing viruses.

How to avoid scams?

  1. Pay extra attention to email or SMS notifications.
  2. If unsure who the sender is, do not reply.
  3. Double-check the details before you pay.
  4. Look for spelling or grammar mistakes.
  5. Avoid hasty decisions, think twice.
  6. Contact us to verify the source.

ECOMMBX will never:

  1. Tell you that your funds are in danger or ask you to transfer funds to a “safe account”.
  2. Provide you with account details or pressure you to move funds to a different account.
  3. Ask you to prove your password, PIN, or sensitive personal information.

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