Frequently asked questions

Yes, we provide our customers with unique IBAN numbers.

Yes, we have our own BIC code (ECBXCY2N).

SEPA transfers are executed directly from our platform (we are direct members of SEPA), whilst SWIFT payments are executed through accounts we maintain with our extensive banking network.

To avoid any delays in the execution of your transactions it is recommended that you provide supporting documentation (agreements, invoice etc) in advance. For your outgoing transactions you can upload the relevant documents through your internet banking. Please note that depending on the specifics of the transaction to be executed, either ourselves or an intermediate/correspondent bank may request additional documentation / clarifications.

Cut-off times depend on whether your transfer is through SEPA or SWIFT. Our cut—off time for SPEA are 16:45 (CET+1) for outgoing payments and 17:30 (CET+1) incoming payments for same-day value payments, and assuming that the transaction passes through our internal reviews. 


For SWIFT, our cut-off times are as follows:


EUR 15:00
USD 14:30
GBP 12:00
RUB 12:00

*Times quoted are GMT+2