FAQs Getting started
If you wish to open an account for your business, you can do so by accessing the following link: https://onboarding.ecommbx.com.
If you wish to open a personal account, you can do so by downloading our Mobile App through the app store and simply follow the relevant steps.
To open an account, you will need to provide us with the below documents in their original form or as apostilled copies (issued within the last six (6) months):
For Business Accounts:
- Proof of Identity: Certificate of Incorporation or equivalent, Memorandum and Articles of Association, Certificate of Shareholders or equivalent, Certificate of Directors or equivalent, International Passport for individuals or ID(1);
- Proof of address: Certificate of Registered Office, Recent Utility Bill, (i.e. gas, electricity, water, landline telephone, internet), Bank Statement, Municipal Taxes, House Insurance.
For Personal Accounts:
- Proof of Identity: International Passport or ID(2)
- Proof of address: Recent Utility Bill, (i.e. gas, electricity, water, landline telephone, internet), Bank Statement, Municipal Taxes, House Insurance.
Additional documentation might be requested as part of our customer due diligence process.
(1) ID is only acceptable for natural persons with EU nationality
(2) ID is only acceptable for natural persons with EU nationality
Financial services operating anonymous accounts or accounts in fictitious names or numbered accounts;
Online Pharmaceutical prescription-based to end users/ consumers;
Non-prescription drugs as pharmaceutical wonder drugs e.g. Steroids, diet pills & all Internet drug stores.
Illegal drugs/ Illegal Narcotics / Drug Paraphernalia (equipment, products or materials which aid the consumption of illegal drugs);
Psychoactive products (e.g., K2, Salvia Divinorum, CBD, nitrate inhalers, synthesized hemp, smoking mixtures and HCG / HGH-like substances)
Adult Entertainment/ Pornography, including any goods or services, and advertising platforms where distribution of adult traffic are allowed and/or other forms of sexual exploitation;
Dating and Escort Services (including computer and video personal introduction and matchmaking services, massage parlors, spas, etc., where sexual encounters are permitted);
Unlicensed manufacturing and trading of guns, offensive weapons, poisons and dangerous substances (as defined by the applicable law or laws), firearms and ammunition, sale & distribution (All types of weapons, tasers, knives, taser flashlights, spy cameras and recording equipment, which can be used for surveillance, etc., Jammers and devices purposed for blocking, locking in, or intrusion, in cellular and personal transmission of communication device / signals (e.g., GPS), decrypting and descrambling devices, including mod-chips, spy gadgets / services / software). The Company may consider the onboarding of customers who trade in specific guns for recreational purposes (e.g. antique guns or rifles, shotguns or handguns used for hunting) only for the provision of the service of e-accounts for corporate use, provided the prospective customer is properly licensed and authorised. Acceptable licenses are specifically those issued by the Cyprus Chief of Police or other Cyprus or EU competent authority. Non-EU licenses are not accepted unless validated by the relevant Cyprus or EU authority;
Illegal arms trafficking;
Selling, hosting, distributing, producing or promoting offensive materials, including materials that incites racial hatred or promotes discrimination based on race, sex, religion, national origin, physical ability, sexual orientation or age;
Who engage in, or are associated with, or transact with the unlicensed manufacture, trading or selling of intoxicating liquor and tobacco, cigarettes, cigars, pipes, smokers’ supplies, or electronic nicotine delivery systems (such as electronic cigarettes) and home-made alcoholic beverages. Other than home-made alcoholic beverages, the Company may consider the onboarding of customers who are involved in the selling of liquor and tobacco related products only for the provision of e-accounts for corporate use, provided the prospective customer is properly licensed and authorized. Acceptable licenses are specifically those issued by the Cyprus Director of the Department of Customs & Excise or other equivalent EU authority. Non-EU licenses are not accepted unless validated by the relevant Cyprus or EU authority.
Financial and other Pyramid Sales (Ponzi schemes, pyramid investment schemes);
Online access codes to games, cheat codes, code grabbers, unlocks (Products developed to infringe copyright protection, or unlicensed use in any other way of copyrighted material (e.g., “mod-chips””) in order to break encryption of game computers to reproduce unlicensed copies of games);
Counterfeit goods (Customers selling counterfeit merchandise (well-known brands) or goods where merchants are infringing on intellectual property rights of trade mark owners (including illegal use of games, game keys etc.)
Online shops that do not monitor legality of offered products (counterfeit, replicas and piracy);
Fortune tellers (Clairvoyant and fortune telling platforms)
Human & wildlife trafficking and migrant smuggling;
Any other illegal activity.
It is noted that additional restrictions apply for the provision of acquiring services.
We do not engage in relationships with customers registered in or dealing in, or with, any of the below countries:
- Congo, the Democratic Republic Haiti
- Islamic Republic of Iran
- North Korea
- South Sudan
Additionally, ECOMMBX may not be able to support customer transactions in other countries. For any clarifications, please feel free to contact us at firstname.lastname@example.org.
As soon as you provide us with all relevant information and documents, we will begin the evaluation process. Our aim is to revert within 48 – 72 hours. We might revert with additional comments/requirements to finalise the onboarding process.
If you have any questions regarding the account opening process please contact email@example.com for your business account and firstname.lastname@example.org for your personal account.
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