The successful candidates will be involved in, amongst others:

• Conducting background checks, KYC, DD and AML assessment of new customers as well as collecting relevant documentation.
• Setting up of the account information for the customers in the core banking system and CRM where applicable.
• Initiate and process various types of payments, ensuring that all payments are processed accurately and in a timely manner, complying with relevant policies and directives.
• Communication with several bank institutions regarding payment related issues and providing requested information and supporting documents where necessary.
• Coordinating with internal departments and external stakeholders to resolve payment-related issues.
• Handle all back office duties related to payments.
• Conducting on-going review of customers.
• Serving as the lead point of contact for all customer account management matters.
• Building and maintaining strong, long-lasting customer relationships.
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
• Meeting with prospective customers to discuss their needs and recommend types of e-accounts that would be appropriate.
• Providing personal support for any issues that customers may have.
• Working effectively within own team, providing support and guidance to colleagues to create an environment of continuous improvement.
• Undertaking any other work-related tasks assigned by the management.